Skype and the challenges of 24/7

Yesterday Skype had a major software failure across its network. It seems to be persisting today. I had not realised how much I now use Skype, and quite how much I depend on it. I am not in the mood for complaining, even though I am a paying Skype user (Skype Out is a great aspect to the service). I just hope that they come back on line soon and that there is no deep flaw in the code. That would be a nightmare!

Any business that runs a 24/7 service will have sympathy for the engineers in Luxembourg.

Why do I use Skype so much? The first reason is that because its a VOIP system and completely web-based, every name and phone number on our wonderful CRM system is a click a way from a phone call. Since I have never been good at managing Address Books, this is a great boon. I can also note the phone call on the integral Wiki within the CRM. This home-brewed CRM — fondly known as Crumb — is even more integral to my daily work than Skype.

The second reason is that Skype is extremely easy for conference calls (and if you have Skype Out you can run the conference and bring in participants who will not realise that they are being Skyped). The third reason is that Skype links beautifully from the links on our digital magazines. Here is a page with lots of live phone numbers — but please only try them if you really need to ring up!